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N 2. This test will determine if there's a hardware issue instead of a software issue. Connect your laptop to a power source, then press the Power button for at least 5 seconds to turn it off. Turn on your laptop again and press Esc repeatedly at least once per second to get a Startup Menu. Click Component Tests then click Touch Screen. Click Touch Pointer Test , read the on-screen instructions, then click Run once.
Touch each block on the screen to change its color, and you'll get the results of the test after 3 minutes or if you change all the colors of the blocks. Read the on-screen instructions and click Run once.
Drag each orange rectangle to the empty box that's indicated by the arrows with either your finger or a stylus. The test will end after three minutes or you reposition all the boxes. A failure ID will display on the screen if one or both tests fail. You will need this ID, or digit code, when you contact HP support. Adjust the power management settings for your touch screen. Some settings can prevent your touch screen from working properly.
In the Power Management tab, uncheck the box next to "Allow the computer to turn off this device to save power. Hard reset your laptop. If you have a removable battery, shut down your laptop, unplug it from any power source, and remove the battery. Press and hold the Power button for about 15 seconds to drain any residual electric charge, then reinsert the battery, and plug it back in.
Finally, turn on your laptop use the arrow keys to restart Windows normally if prompted. If you don't have a removable battery, turn off your laptop and unplug it from any power sources. Press and hold the Power button for 15 seconds to reset if pressing this doesn't work, check your user guide for the key combination to reset your laptop , then plug in your AC cord and turn your computer back on.
Update the BIOS and graphics driver. Updating these might restore touch screen functionality if you've tried everything else. If your touch screen still doesn't work after you attempt all the steps in this method, you can try resetting your computer which will erase everything and set it back to factory settings , performing a Microsoft System Restore which will also erase everything from your computer and set it back to factory settings.
Your last and final option is to contact HP Customer Support. Matt Ham Computer Repair Specialist. Matt Ham. It's typically going to be one of two things. Either something is buggy with the software, or the computer is physically damaged. If the software is acting a little whacky, try restoring the operating system or updating the drivers.
If that doesn't work, it's safe to say that the screen is damaged and you'll need a new one. Not Helpful 0 Helpful 5. Could my touchscreen be broken? I've already trying restoring the operating system.
If a little bit of liquid got into the computer, or the computer was hit or dropped, it could cause the touchscreen to stop working correctly. Not Helpful 0 Helpful 4.
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